Official Privacy Policy

TMB77 Privacy Policy – Personal Data Protection You Are Our Priority

Tmb77 is committed to protecting the privacy and security of every member's personal data. This document transparently explains how we collect, use, store and protect your information.

Last Updated: 1 January 2026
SSL Encryption

Data is protected with 256-bit encryption at all times.

No Data Sales

Your data is never sold to any third party.

KYC Controls

Secure and tightly controlled identity verification.

Right to Erasure

You have the right to request the deletion of your personal data.

Regular Audits

Security systems audited by independent auditors.

Notification Controls

You can choose the types of communications you receive.

tmb77's Privacy Commitment: We take your privacy seriously. This document is written in plain language so you truly understand what we do with your information — not just lengthy, confusing legal text.

Introduction

This Privacy Policy ("Policy") describes TMB77's commitment to managing and protecting your personal information when you use our platform, website, and mobile app. TMB77 understands that your trust is our most valuable asset, and we will never misuse the information you entrust to us.

By registering an account or using any TMB77 service, you agree to the data collection and usage practices described in this Policy. This Policy applies to all information collected through the official website, mobile app, live chat, email, and any other communication channels between you and TMB77.

We encourage you to read this document carefully and to contact our support team if any section is unclear. Privacy is not something we take lightly — it is part of our responsibility as a platform you trust.

Information We Collect

Tmb77 collects various types of information to ensure a smooth, secure and personalised user experience. The following are the main categories of data we collect:

Data Categories Information Examples Collection Purpose
Personal Identity Full name, date of birth, identification card number KYC verification and age eligibility
Contact Information Email address, phone number Account communications and customer support
Financial Data Bank account number, bank name, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, web browser, operating system Security and fraud detection
Behavioural Data Game history, login times, game preferences Platform enhancement and personalised recommendations
Communications Support chat records, emails, feedback Service quality and complaint resolution

We only collect information that is strictly necessary for the stated purpose. If certain information is not required, we will not ask for it. You may also choose not to provide some optional information, though this may limit access to certain platform features.

How We Use Your Data

Every piece of information you provide to tmb77 is used for clear and legitimate purposes. We use your data for the following purposes:

  • Account Management: Creating, verifying, and managing your member account, including the KYC verification process required by platform regulations.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently across our supported payment methods.
  • Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and other suspicious activities that could compromise your safety and that of the platform.
  • Service Improvement: Analysing usage patterns to improve platform design, speed, new features, and the overall user experience.
  • Communications: Sending important information related to your account, system updates, relevant promotions, and customer support responses.
  • Legal Compliance: Fulfilling legal obligations, regulatory body directives, and applicable reporting requirements.
Our Guarantee: tmb77 does not use your data for any third-party marketing purposes without your explicit consent. You may opt out of any marketing communications at any time through your account settings.

Information Sharing with Third Parties

Tmb77 does not sell, rent or disclose your personal data to any third party for their own commercial purposes. However, in certain situations, we may share your information with trusted parties as follows:

  • Payment Service Providers: Banking institutions, payment processors, and eWallet providers required to complete your financial transactions.
  • Technology Providers: Companies that provide technical infrastructure such as server hosting, cloud services and analytics tools — all subject to strict confidentiality agreements.
  • Game Providers: Third-party game developers whose games are offered on the tmb77 platform, strictly to the extent required for game functionality only.
  • Law Enforcement Agencies: Where required by law, court order, or a legitimate enforcement agency, we may be obligated to disclose certain information.
  • Fraud Prevention: Registered identity verification services and fraud prevention systems that help us maintain platform security.

All third parties working with tmb77 are required to comply with a Privacy Policy equal to or stricter than our own standards. We will not share your information beyond the purposes stated above.

Data Storage & Security

Your data security is tmb77's absolute top priority. We implement multiple layers of technical and organizational protection to ensure your information remains safe at all times:

  • Data Encryption: All data transmitted between your device and tmb77 servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
  • Access Controls: Only TMB77 staff with a legitimate need may access your personal data, and all access is logged and continuously monitored.
  • Data Segregation: Financial data and personal information are stored in isolated databases with additional security layers.
  • Regular Backups: Data is automatically and regularly backed up to ensure no information is lost in the event of a technical disruption.
  • Security Audits: Our security systems are regularly reviewed and tested by independent security auditors to identify and address any vulnerabilities.

Your data records are retained for as long as necessary to fulfil the purpose of collection or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised.

Retention Period: Financial transaction data is retained for a minimum of 5 years in accordance with compliance requirements. Active account data is retained for the duration the account remains active. Closed account data is retained for 2 years following closure.

Cookies & Tracking Technologies

Tmb77 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled as the platform will not function without them.
  • Performance Cookies: Collecting information on how users interact with our platform to help us improve speed and usability.
  • Functional Cookies: Remembering your preferences such as language, display settings, and game choices so you don't have to reset them every time you log in.
  • Analytics Cookies: Helps us understand website traffic and user behaviour in aggregate — this information contains no personal identifiers.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.

Your Rights Regarding Personal Data

As a tmb77 member, you have the following rights regarding your personal data. We fully respect these rights and will process any request within a reasonable timeframe:

Right to Access

You have the right to request a copy of all personal data we hold about you at any time. Such requests will be processed within 14 business days.

Right to Rectification

If you find that any information we hold is inaccurate or outdated, you may request a correction through your account settings or customer support.

Right to Deletion

You may request the deletion of your personal data, subject to applicable legal obligations for financial record retention.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain situations, for example while a dispute regarding data accuracy is being resolved.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.

Right to Object to Marketing

You may opt out of any marketing communications at any time without affecting your account's core services.

To exercise any of the above rights, please contact the tmb77 customer support team via Live Chat available 24/7 or our official email. We will verify your identity before processing any data-related request to protect the security of your account.

Children's Data Protection

The tmb77 platform is exclusively for adult users aged 18 and above. We do not knowingly target, collect, or process any personal data from individuals under the age of 18.

If we discover or suspect that data from a minor has been collected, we will take immediate action to delete that data and close the associated account. Parents or guardians who find that their child has registered an account at tmb77 are requested to contact us immediately.

Changes to This Privacy Policy

Tmb77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When significant changes occur, we will notify members via:

  • In-platform notification the next time you log in.
  • An email will be sent to your registered email address at least 7 days before any changes take effect.
  • Update the "Last Updated" date at the top of this document.

Your continued use of the platform after changes take effect will be considered your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist you through multiple channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the tmb77 platform.
  • Privacy Email: [email protected] — for specific enquiries related to data and privacy.
  • General Support: [email protected] — for any general enquiries related to your account.

We are committed to responding to all privacy-related enquiries within 3 business days. For personal data rights requests, the processing period is up to 14 business days depending on the complexity of the request.

Response Time: General privacy enquiries are answered within 3 business days. Data access or deletion requests are resolved within 14 business days. Formal complaints are acknowledged within 24 hours and resolved within 30 business days.
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